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We always try to dispatch your order within 3 working days of receipt of the order. If there is any reason for further delay we will advise you by telephone or email.
Your order will only be dispatched once cleared funds have been received.
All orders are dispatched from our premises after being checked for quality and quantity. We cannot be held responsible for damage to products during transit by Australia Post. If however you are not satisfied with our service then please do not hesitate to contact us and we will see what we can do.
Chocolates are vulnerable to extremes of temperature, particularly heat, which can in certain circumstances affect the appearance of the product. The Blue Brown Bag cannot be held liable if such spoilage occurs once the product has left our premises. This is particularly important when sending chocolates to foreign countries and during the summer months.
If you wish to cancel an order then please notify us by email and provided that it has not been dispatched then we will provide a refund – we do however reserve the right to a deduction of the cost of any packing that may have already occurred.
We do not accept liability for loss or damage to overseas orders.
We send Australian deliveries by Overnight Express post, which is usually next-day delivery but not guaranteed. Overseas orders will of course take a little. Please call us to arrange alternate delivery.
If there is any damage to the parcel contents, we will replace or refund the damaged items - but you must send them back to us first.
Occasionally, a particular chocolate or fudge may be unavailable. To avoid delay, we will make an appropriate substitution, unless you ask us not to do this. If there is a delay, you will be informed immediately.
Please don't hesitate to contact us if you would like any further information about our service.
We operate a high security ordering system. information is encrypted (coded) and is therefore safe from any fraud. We will not pass your details to any other party, except our bank. Your e-mail address will not be revealed to any other party. Our terms do not affect your statutory rights. We offer a reliable, fast, secure service for top-quality confectionery. In the event of a complaint, we will endeavour to reply within two working days and will keep you advised on the progress of any dispute.
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